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Privacy Policy

By using Aquatel’s Services, you accept our Privacy Policy and our processing of your personal data. It is important that you read and understand our Privacy Policy before using our Services. In order to provide our Services, such as our payment methods and our customer portal, we need to process your personal data, as described below. We do this with the utmost consideration.

1. Information we collect about you.

When you use our Services, we may collect the following information, including without limitation:

1.1 Personal and contact information: name, billing, email address, (mobile) phone number, etc.

1.2 Historical information: your purchase, payment and credit acceptance history

1.3 Information about interaction between you and Aquatel: how you use our Services, including page response times, download errors, entry and exit methods, as well as delivery notices when we contact you.

1.4 Device information: the IP address, language settings, browser settings, time zone settings, operating system and platform and screen resolution.

1.5 Geographical information: your geographical location.

2. Why we collect and use personal information.

2.1 Aquatel collects, uses and stores your Personal Data in accordance with applicable law and US directives regarding the Protection of Persons and Personal Data, as modified.

2.2 Aquatel uses your Personal Data for the provision of Services and billing purposes

2.3 Aquatel may use your Personal Data to improve their Services.

2.4 Aquatel may use your Personal Data to detect misuse of its system and / or a customer account

2.5 Aquatel may use the Personal Data to provide you with information relating to your account.

2.6 Aquatel may use the Personal Data for marketing purposes, unless you object to this. You may at any time and without charge, contact Aquatel to stop any use of your Personal Data for advertising or solicitation purposes.

2.7 Aquatel and any partner involved in providing the Services will store your Personal Data no longer than the time necessary to provide Services and, in any case, no longer than the maximum period permitted by the local laws, rules and regulations on Personal Data protection.

3.Disclosure and sharing of your Personal Data

3.1 Aquatel ensures the confidentiality of your Personal Data and will never disclose them to third parties without your consent, apart from the partners involved in providing the Services.

3.2 However, these partners involved in providing the Services will only receive the Personal Data required to perform Services. Aquatel and its partners are prohibited from using your Personal Data for any other purposes.

3.5 Personal Data may additionally be communicated to any employee of Aquatel or any partner involved in providing the Services. The communication to these third parties is limited to data necessary for the performance of their tasks for the same purposes as the one of Aquatel .

4. Access to your Personal Data

4.1 You can request free access to your Personal Data processed and stored by Aquatel in the secure MyAccount section.

5. You have the following rights:

5.1 Right of access to your Personal Data: You have the right to ask us for confirmation on whether we are processing your Personal Data, and access to the Personal Data and related information on that processing (for example, the purposes of the processing, or the categories of Personal Data involved).

5.2 Right to correction: You have the right to have your Personal Data corrected, as permitted by law.

5.3 Right to erasure: You have the right to ask us to delete your Personal Data, as permitted by law.

5.4 Right to restriction of processing: You have the right to request the limiting of our processing under limited circumstances, including: when the accuracy of your Personal Data is contested;

5.5 Right to data portability: You have the right to receive the Personal Data that you have provided to us, in a structured, commonly used and machine-readable format, and you have the right to transmit that information to another controller, including to have it transmitted directly, where technically feasible.

5.6 Right to object: You have the right to object to our processing of your Personal Data, as permitted by law.

6. Data Retention

6.1 We will retain your Personal Data for as long as you maintain an account or as otherwise necessary to provide you the Services. We will also retain your Personal Data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

6.2 Where we no longer need to process your Personal Data for the purposes set out in this Privacy Policy, we will delete your Personal Data from our systems. Where permissible, we will also delete your Personal Data upon your request, after which we may not be able to continue to provide you with the Services. Information on how to make a deletion request can be found by logging into your MyAccount.

7. Security of your Personal Data

7.1 Aquatel uses standard security technologies and procedures to ensure the protection of your Personal Data against unauthorized access, use, disclosure or destruction.

7.2 Aquatel takes security measures, such as technical and organizational measures against unauthorized or unlawful access to your Personal Data and against accidental loss or destruction of, or damage to your Personal Data.

7.3 Any sensitive information, such as your credit card number are protected by encryption. The encrypted communication is established using Secure Sockets Layer (SSL) technology.

7.4 Indeed, SSL provides the secure exchange of data between two computers in order to ensure the confidentiality, integrity of exchanged information and authentication by recognition of the identity of the program, the person or company with which the Personal Data is exchanged.


8.1 Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy notice

14 Official correspondence

14.1 Official correspondence must be sent via postal mail to:

Aquatel INC

Legal Department
PO BOX 245, New York, NY 10021